Still waiting for a technician after 6 weeks

I have a wireless phone as I am on a farm and it has not been working since 17th Feb. I waited a few days to see if it would sort itself out as I have had to do in the past. Nothing happened and I reported it to Telkom. Well after 6 weeks and 4 phone calls later I am still without a phone. Fortunately I do have a cellphone (rather espensive) and strangely enough my internet is working through the same modem. I am so frustrated and my opinion of Telkom is that they are unhelpful, *********** and sadly are getting worse as time goes by. I am being charged for a service that is not being rendered.