still waiting for a response to our line being do

First our telephone line went down and the wireless Internet. A day later Internet goes down completely <br> <br> <br> Same as December which was supposedly fixed.<br> <br> Sms says will try to respond in 2 days. <br> <br> Again [URL Removed]<br> <br> I used the sms Reporting service because i aM not spending hours waiting hours some one to answer my call and then stIll Wait days and days for repairs or at least a contact<br> <br> 14CRK190215