Still waiting for a replay

This in response to my first complaint with telkom (reference number : SM191818) on HELLOPETER . I haven't received any feedback at all regarding my fault reported on \23:05 Sat 23 Jan\" regarding the email's i sent. My previous fault reported to telkom (reference number: *** 46) was closed without even notified me with it still being unsolved???? So can you pleas explain to me what is going on because calling your call support is close to useless and i cant get any response from the email address you gave [Email Removed] So can i get a detailed report that will explaining to me why TELKOM is ignoring my request to fix my Internet, and not sending a technician after the promised it to me 3 time over the last 4 mouths?"