Still waiting for a modem after one year!

<p>Our modem stopped working this morning and we took it to the Eastgate Telkom store who confirmed it was broken. We were then told that they have no stock of modems at their store or the whole of Gauteng.</p> <p> </p> <p>In 2015 we took out a new offer with Telkom for the new modem and DSTV Explored box. After three months of waiting, in Dec 2015 we finally received the Explorer box but are still waiting for the modem!!</p> <p> </p> <p>So what do we do now? Do Telkom freeze the monthly amount we pay for Internet, do we stop paying as we are not receiving a service from Telkom or do we finally move over to Afrihost etc </p>