Still waiting for a home line and dsl line

About 4 months ago i app**** over the internet for a home and dsl line, im still waiting. A few weeks ago I phoned and was told i can't order a home line using that number because its for business lines only i must try another number, so then I wait almost 30 min giving up because no-one answers. I try the other number again, and i get told i have to phone from a home number to order the home line, yet I dont have a home line or phone. I am so confused and haven't got a clue what to say or do. I would like to order a telephone line and a dsl line but dont have the means to. So if possible I would like Telkom to please explain how one can go about ordering a home line.