Still waiting for a conversion for one year

Eleven months ago, I requested Telkom Richards Bay to suspend an ADSL line and then convert it to a residential line in a different area. I was told not to worry, it will all go smoothly when I was ready for it, which I was a short while later. What a shock to find that I could not get a line because the aforementioned line was suspended without a note offering my reason for requesting the suspension. The person who'd done this was not at all helpful. After many months of speaking with various (helpful) Telkom staff, including the Regional Executive's office, I was told that the matter was resolved by way of crediting the amount I had been charged for no service and a residential service would be installed. Up until today, I have no service and no credit. All I have are threats about credit bureaus. Shouldn't I have a service in order to pay? I'm still waiting for that answer - one year after the saga began.<br> The suspended line was paid very well and no one bothered to enquire why it had been suspended!<br>