AM
Andani M

1 reviews | Active since Oct 2013

16 Feb 2016, 14:30

Still waiting for a call since Novemb 2015, ANGRY

Telkom you the worst service provider that I have ever dealt with. Why take on service that you cannot maintain or deliver. Looking at Hello Peter you have more unhappy clients than happy ones and your staff encourages this approach. This is my fourth complaint on Hello Peter and still no feedback or confirmation of the cancellation. I have been trying to cancel my contract since NOVEMBER 2015 and to date you still deduct from my account and promise that someone will call me. Why does it take four months to address an issue and the exact date to deduct what is due to you. You do not value your clients at all. I know someone will respond to apologize and advise that I will be contacted which is not true. I have proof of emails that I have sent to more than two managers at Telkom and no acknowledgement or response at all. I have spent more than five hours calculated from last year holding for your call centre and *********** managers.

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Replies (1)
Telkom
Telkom's reply16 Feb 2016, 15:44
Official
Hello Bluezeyes ,


Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is: SM190097

Regards
Luleka
Telkom Social Media Team