STILL WAITING FOR A ADSL LINE

<p>Ordered a Telkom line in the week of 10th April, </p> <p>Received an sms on the 21st April about a deposit required within 7days of receving the message, before a technician could be despatched. (A deposit I was never informed about when placing my order)...</p> <p>Beside the incompetant sales consulatants, (one telling me payment cannot be made online after the sms allows a link to make a credit card payment, the other telling me to go into the branch/post office)</p> <p>I went into a a Telkom branch to make the payment (28th April- within the 7days)</p> <p> </p> <p>Tuesday 2nd May, I called to confirm my order, the sales consultant advised that they were still awaiting my payment. And that she is not aware that I can even make a payment at a Telkom store for the deposit??????? Only payment can be made online & at the post office. (After being told I have no option for making an online payment)</p> <p>After 45 minutes on the line she found my payment and assured me they have everything they need.</p> <p> </p> <p>Thursday 4th May, following up on my order, same thing- no one can find the deposit payment.<br />After another 45minutes on the line payment is found and they confirm the order is "stuck".</p> <p>but again assure me the order will be processed. </p> <p> </p> <p>Friday 5th May, call to follow up - order has been cancelled..........cant see why, and cant confirm who processed cancellation.</p> <p>After 1;30minutes on the line, replace my order.</p> <p> </p> <p>Now a week later, call to follow up.. </p> <p>Agent cannot find my order, on the system using my order reference number.</p> <p>Eventually, finds the order and confirms order is still at networks????? </p> <p> </p> <p>4weeks of back and forth and STILL no 100% confirmation that I will actually receive my line??????</p> <p>Absolute shocking service.</p> <p>Every call centre agent with a different story!!!!!</p> <p> </p> <p>If someone does not contact me by the end of the week, I will be cancelling my telkom MOBILE line, as well as my PENDING ADSL line. </p> <p> </p> <p>Would prefer to deal with a company that actually would like my business and not treat me like a number in the queue.</p> <p> </p> <p> </p> <p> </p>