Still waiting and im fed up

<p>I have been fighitng with Telkom for almost two years now to no avail. Please resolve my queries, a very helpful consultant attempted to rectify the problem now I want to know how a contract number that has been allocated to someone else will be restored to me? Where are my other payments? How did they calculate the outstanding amount? Can these questions be answered?</p> <p> </p> <p> </p>