Still waiting after ordering online

On December 26th I placed an online order for the DO advanced adsl package and received an email and sms stating that someone will contact me within 48 hours to complete the order. It is now almost 2 weeks later and someone is yet to contact me. Since the person applying had a telkom line for year and stopped it in October, the vetting process can't possibly take this long.

If this is another situation where your online orders don't go through, you really shouldn't have the option to order online.

Since nothing is getting done by January 9th any installations will have to occur after 5pm or over the weekend since I did apply in the only opening I have between getting the apartment and having to start work and no one cared to assist me in that time. This should not be a problem since faults have been repaired on a Sunday on our previous line.