KO
Kimlynne O

1 reviews | Active since Jan 2016

29 May 2017, 09:14

Still waiting

<p>On 25 April I signed up to telkom. Received my reference number and account confirmation on 7th May 2017. 12 May the technician was dispatched. Spend 2 minutes at my property, 10 minutes down the road and never been heard of again. It is now 29 May 2017. Still no phone line, internet or communication/feedback. I tried your online chat. They kindly gave me a Telkom number to dial from my telkom phone. Which would be great if I had a Telkom line. Which I am still waiting for which is why I contacted them in the first place. Even better is a tolfree number from a Telkom mobile which would be great if I had one. This does not bode well. Thank goodness I did not give Telkom my bank details and agreed to pay via EFT as they would probably bill me and debit my account for a service I do not have. At my previoius address Telkom had technical issues and for over 6 months we did not have a telephone line. But still paid for it. Then when they were informed (March) that we are moving and the account should be closed they suddenly fix the line and charged R3000 to the account.........Guess that should have convinced me that Telkom is perhaps not the right service provider. </p>

0
Replies (1)
Telkom
Telkom's reply29 May 2017, 11:27
Official


Good day Kimlynne,

Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

Best regards,