Still waiting!!!
<p>I wrote a review in mid march and I was given reference/case numbers but nothing has been done, no one has contacted me and I'm still getting credit bureau threats! Does anyone know how the ombudsman procedure goes? I have never met such an *********** company before, even TFG who I wrote a report about on the same day has sorted things out and closed the case already!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Best regards,
Good day Mashadi,
Kindly note to that your case has been closed with the following notes:
Called customer on *** and line rang and went to voicemail
+***3 Good day Telkom Mobile has tried contacting you regarding case: ***0 please call our call center on 081 180 for feedback. Telkom Support 22 Mar 2017, 16:24
Customer credited with R 1076.31 for subscription and customer is in credit of R 249.00 they are not available to confirm their refund.
Please confirm and provide us with at least two alternative numbers (privately) for our Billing team to follow up and advise.
Regards
Tsebo( Social Media )
Best regards,
Good day Mashadi,
Kindly note to that your case has been closed with the following notes:
Called customer on *** and line rang and went to voicemail
+***3 Good day Telkom Mobile has tried contacting you regarding case: ***0 please call our call center on 081 180 for feedback. Telkom Support 22 Mar 2017, 16:24
Customer credited with R 1076.31 for subscription and customer is in credit of R 249.00 they are not available to confirm their refund.
Please confirm and provide us with at least two alternative numbers (privately) for our Billing team to follow up and advise.
Regards
Tsebo( Social Media )
Best regards,
So, you say I was contacted on the 22 March but I didn't get any missed calls. I would prefer it if you emailed me this acknowledgement and confirmation of the account being closed email: **********
I do not think that you have completely closed this case as I'm still getting SMS about a summons regarding this.
On Friday the 31st March I received this:
NOTICE OF SUMMONS: MS M NTENGE, make a minimum payment on Telkom balance R1627.31 today at ABSA into NuDebt Trust, Acc ********** 397, Ref ********** 98 or online https://www.easydebit.co.za/submit-request.html. Call ********** 668 for arrangements
If it was closed and finalized on the 22 March 2017, please tell me how I'm still being summoned????
So, you say I was contacted on the 22 March but I didn't get any missed calls. I would prefer it if you emailed me this acknowledgement and confirmation of the account being closed email: **********
I do not think that you have completely closed this case as I'm still getting SMS about a summons regarding this.
On Friday the 31st March I received this:
NOTICE OF SUMMONS: MS M NTENGE, make a minimum payment on Telkom balance R1627.31 today at ABSA into NuDebt Trust, Acc ********** 397, Ref ********** 98 or online https://www.easydebit.co.za/submit-request.html. Call ********** 668 for arrangements
If it was closed and finalized on the 22 March 2017, please tell me how I'm still being summoned????
Good day
I am still receiving SMSs about a SUMMONS!!! Please sort this out!
Good day
I am still receiving SMSs about a SUMMONS!!! Please sort this out!