JF
Joel F

1 reviews | Active since Feb 2017

14 Feb 2017, 08:51

Still waiting...

<p>I have recently relocated and requested a line transfer. After waiting a month, I received an appointment date for the line installation however, once the technician came, he informed me that the underground cable running from my apartment block to the local exchange is damaged. I have been logging on to Telkom Chat every day for a while and have yet to hear any updates. What's worse is that I'm still being billed for the line at my previous address, even though the line does not exist</p>

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Replies (1)
Telkom
Telkom's reply14 Feb 2017, 09:59
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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