Still waiting

<p>how long should one wait for their review to be attended to, Telling me my query has been escalated to your financial dept does not assist in anything, I am waiting to be told to visit my branch to hand over back the handset and have the contract cancelled nothing more nothing less, this delayed response is not good, the next thing it becomes end of the month again and I experience the same non-transparent service, please I want to have this contract cancelled so I can move on with life!</p>