1 reviews | Active since May 2016

08 May 2016, 11:46

Still waiting...

<p>I have been trying for more than a month to get Internet at home. I had a technician arrive to connect a regular telephone line that does not have Internet access. The technician said he would be back in 24 hours once the line was verified to connect to an adsl port. He never came. I called Telkom sales. They gave me reference numbers but for a whole week nothing was done. I called again several times until a sales person told me that there was no appointment booked for the installation. Then they made an appointment, &nbsp;and I waited the entire day for the technician to arrive but he never came. No communication, no response from telkom. When I called back, they said that they couldn't get hold of the technician. The sales agent said they would escalate the call. Still no communication, no feedback, more than a dozen calls, a month later and still no Internet... bit now I must start paying for a &nbsp;phone line... what ******* service!&nbsp;</p>

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Replies (1)
Telkom
Telkom's reply08 May 2016, 15:45
Official

Hello dylan-snyman 

Thank you for making contact with us. 

This response serves as confirmation that your query has been received. We have tasked our team to investigate and provide feedback as soon as possible. Contact will be made should we require any information. 

Please contact us via email: *** for any further queries. 

Your ***. 

Regards

Hazel

Telkom Social Media Team

Best regards,