Still Waiting

Good day Telkom

Re: + ********** 4132

I just received this invoice from your company. On here I am paying for WIFI for June 2018 and July 2018.

On 25 June 2018 I requested relocation of WIFI as we moved houses. I was advised by your tele consultant that it will take 7 days, as we have already moved into the new house. I followed up on 6 July 2018 and was informed by a Nadia, that the S***** in fact within 21 days and that she wasn't sure why I was told 7 days (bearing in mind that your calls are recorded, so you are welcome to have a listen at the 1st telephone call between me and the tele consultant). I have just returned from a holiday to find that to date, 14 July 2018, nothing has been done. To date, it is now 14 July 2018 - now being 20 days, so your SLA expires tomorrow. Should I assume that this is not happening and just not pay to get a response? Also, who will be compensating me for the invoiced days without WIFI???

Please Advise on how to proceed from here.