Still waiting

Second complaint regarding this as still no response.

During Black Friday, I app**** for a phone upgrade and no one got back to me for a week.

I phoned their call centre and I was told they were unable to assist me.

Shortly thereafter I received an sms telling me that there was a delay due to the number of orders they had received but that an agent would get back to me within a week. it is now 3 months later and no one has come back to me.

In the interim I went into a store to see if the matter could be resolved in store. Their response was to offer me a lesser contract at double the price and when I told them I wasn't interested they told me that it was a good deal.

Still waiting for my call but then again this is Telkom so if they are using their own network to make contact there is a good chance their lines are down....again.

Anyone thinking of using these jokers, do yourself a favour and rather stick to Vodacom or Cell C.