Still Waiting

Our ADSL line has been down since 23 December. It is a business line, so repairs should be within 48 hours. I reported the fault on the 23rd, and have been in contact via phone and facebook daily, but all I have received are promises of escalation, contact from the technical team, call backs from a manager or supervisor. No one can, or is willing to give me an ETA on repairs. I have made it clear that it is a broken cable, but no one has fixed this. Technician stated that he was on site on the 28th but we were closed. Which is a lie, I am here the whole time. I specifically asked for him to phone me when on premises, but this has not happened. Now it seems that the contact cell phone number was taken down incorrectly by call centre staff, although I had to confirm if daily with each call. I am so fed up with Telkom, with empty promises and lies. I do not know what to do anymore!