Still waiting

I have a telkom line I use for internet. After phoning them several times, about my ping being inconsistent (80-1000) for local servers, a technician came out, and said they will be back after seeing my issue. I have logged this call on the 17/11/2017, they even confirmed that it a line fault. and still my issue havent sorted. I still get billed full price, although the service sucks. I still have a ping that jumps sky high... With speed test it shows fine, but with any local server it jumps crazy, my movies lags, (which never happened)

Sick and tired of pathetic service and issues taking a month to yet not be sorted...

AS soon as fibre is active in my area, BYE BYE TELKOM