MD
Melissa D

1 reviews | Active since Feb 2017

31 Oct 2017, 09:06

Still Waiting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We have moved homes and am still waiting for my Uncapped ADSL to be activated since early September. The amount of times I have phoned your Call Centers and been promised feedback and Supervisors to phone me back is ridiculous. I first went into a Telkom Branch and requested by Old Number ********** 421 be cancelled and have a New Number put in at 100 Mowbray Street Newton Park Port Elizabeth which we eventually got and is ********** 366. I requested Uncapped ADSL to be activated on the New Number., but when I phone the Call Centers I get told the Uncapped is on the Old Number. Why I have no flipping idea. I have been into Telkom on the 13th September and 27th September. I have phoned your Call Centres on the 4th October, 5th October, 9th October, 16th October, 17th October, 19th October, 26th October, 30th October phoned numerous times. The amount of people I have spoken to and received completely different stories every time and sorry we on different systems and excuses is crazy. I want to know today what is happening with my Uncapped ADSL Line and I want it activated immediately. How can it take almost 2 months to get this sorted. Do you people not want business? My number is ********** 885.

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Replies (1)
Telkom
Telkom's reply02 Nov 2017, 08:38
Official

Hi Mellie1979,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,