Still waiting

We fecently moved house and requested our line to be moved to the new house... we were told that we need to phone on the say of the move to requeat. Which we did... a week passes and we hear nothing... both my airtime and my moms down the drain trying to phone the call centre for some help.... we eventually got a guy to come out here who said that the line is damaged and we have to wait for it to be repaired... a few days pass we hear nothing so back to square one again.... then today i phone the call centre and at exactly 5pm they cut the call... quite a coincedence ...so that is the final straw... i need my wifi.. i cant get lte because of the area and fibre is being built here but it wont be ready for a month or two... what am i meant to do now? I cant even phone the call centre anymore without airtime!