Still waiting !!!!!

I app**** for a new contact online. A week later I tried to follow up on my application. I held for almost an hour before dropping the call. I put in a hello peter complaint and got a response via email. I rep**** to the mail but never again got a response back. That same day I got an email from Mpilo Madonsela asking me to reapply for the contract online or phone the call centre!!!!!! seriously !!??? my first complaint was ABOUT the call centre that never answers!!! I rep**** to her email and AGAIN no response. Is this how Telkom deals with complaints?! None the less I reapp**** for the contract online again.. Now a week later after the second application, I have still not heard anything!!!