still waiting

On the 30th September 2015 I made an online app for the huawei p8 lite and a guy <br> Named siyabonga from your company called me back from the number *** And he explained the terms and conditions of which I accepted. I was advised I will be receiving my phone in 3-5 working days. 48hrs after making the app R149 was debited off my account prior receiving my device. Last week Wednesday I received a text saying they have a system problem I won't be receiving my device. Funny when you deduct the money the is no system problem now but its a problem when you have to deliver. I'm really not happy with your service and expect proper response in 24hrs before I take this further.