IL
ITUMELENG L

1 reviews | Active since Sept 2012

07 Oct 2015, 11:31

STILL WAITING

Spoke to a sales consultant to place an order for 2 Huawei handsets on the 22/09/2015. After completion of the application, was informed that the one handset P8 Lite will be delivered as there was no stock for the P8 handset. On the 30/09/2015, a debit was taken for the P8 lite phone. 2 days later, receive an sms that there is a delay with the delivery. The device have been paid for already, but still no phone received.<br> <br> Tried calling the call centre for days to follow up on the paid for device at least, never mind the one i also ordered, but held on for a very long time on end, and still no answer. This is by far, one of the worst service deliveries i have encountered. If i cant even get hold of a consultant to speak to, how am i supposed to know where my money is..

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Replies (1)
Telkom
Telkom's reply07 Oct 2015, 12:22
Official
Hello rocklife,

Thank you for making contact with us

This response serves as confirmation that your query has been received and we will contact you soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM153741

Regards
Luleka
Telkom Social Media Team