Still waiting!

I orderd a landline and ADSL package on the the 13th September (Order ***). I was told that installation would occur on the 1st October. That itself seemed a bit ridiculous. I took leave to be available on the day. At around 3pm on the day a Peter called me to say that they had to \make an exchange"and couldn't do the installation. I was assured that they would install at 10am today. I again made arrangements to be out of work (unpaid leave) for the installation. Its now 11am. No further word from the technician and I can't get through to the call centre after holding on for more than 30 minutes. This is unacceptable. I have to leave for work now"