MM
Mahomed M
1 reviews | Active since May 2012
20 Aug 2015, 18:33
still waiting
My case no :***2<br> SM129066<br> <br> I'm still waiting for myproblem to be resolved. When I phoned the call centre, I was told my case is CLOSED since Telkom technicians have tried all they can but they don't know what's wrong with my phone. I was advised to take my phone in to a Telkom Direct store. What's going on with Telkom? Why don't the technicians themselves phone? What guarantee do I have that the Telkom direct store will be able to help me?
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Telkom's replyOfficial
20 Aug 2015, 19:35Hello msmoorad,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM129066 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM129066 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply20 Aug 2015, 19:35
Official
Hello msmoorad,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM129066 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department.
Your reference number SM129066 is being attended to and feedback will follow.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,