Still waiting

Our PBX was destroyed as a result of loadshedding and we opted to purchase a new system. After engaging with various service providers, we decided to award the contract to Telkom. All required contracts and deposits were made on the 19th June 2015 with a promise from the sales person that the request would be escalated as were currently do not have any telephone facilities. Too date we have not had any installation and to make matters worse, the sale person is no longer responding to any of my communication, emails, smses and calls. It is extremely unacceptable that a business has to be nearly a month without a telephone system and no one at Telkom is prepared to take responsibility or even provide feedback as to what is happening.