Still waiting 1 month for a new installation.

I recently moved to a new home and requested my line be transferred and a new installation to be done on the 7th of December 2015. That's right, Telkom (here after will be named appropriately Hellkom) promises a 7day waiting period for new installations, I've been waiting a entire month and still no one. The request was made LAST YEAR. I've had 3 different order numbers because Hellkom is *********** and clearly should not be the 'leading' telecommunications service provider of SA. EVERYTIME I try and phone 10210 I'm greeted with a machine and told to wait for a consultant. NEVER TO BE ANSWERED. I have countless screenshots showing my waiting times all averaging at 6min from a cellphone since I DON'T HAVE A TELKOM LINE yet which is costing me EXTRA since it's not for free. But Hellkom doesn't care, as long as you pay your monthly installment and complain to a machine recording. ***** Hellkom and their pathetic service.