Still Waitin

Gooday, i called telkom to book a landline installation. i told them 3 times i am not home until feb 3rd so they told me my appointment is for feb 6th. i then get informed that thet arrived 2nd feb after telling them i have no phone access till im home. now i am told i must wait for another appointment booking. i want this solved and completed by feb 6th. PS i am on hold with telkom now for 20 minutes