Still Useless

<p>For a bit of background, please check my previous rant here: https://hellopeter.com/telkom/reviews/useless-and-horrible-service- ********** </p> <p> </p> <p>So I finally sorted the issue of not being able to connect to the internet. It was a signal issue with the LTE (even though I'm in a covered area). So I went and bought an antenna as Telkom said it would take them another month or two to come and install it. I installed it myself and my internet is working.</p> <p>I had no internet for 2 months and then Telkom had the nerve to take money from my account and now it's a battle to get that money back. Every time I phone they say the issue isn't resolved and a technician must come to my house to see what the problem is. I've told them a 100 times now that everything is fine since I bought and installed the antenna but it doesn't seem to click.</p> <p> </p> <p>Also, since it's been 3 weeks since I got the antenna, I'm wondering when they were planning to come as I've received no feedback and they are still under the impression that my internet isn't working even though I've been using it.</p> <p> </p> <p>Can someone please let these people know that my internet is working and I want a refund for the time it wasn't working (service activation was 16 November 2016).</p> <p> </p> <p>The reference number I got from Telkom: 1 ********** </p> <p> </p> <p>If I receive no feedback by Friday the 10th of February 2017, I will reverse the debit order myself and when the billing department comes calling, I will try (in vain probably) to explain the situation again.</p>