Still unable to view/log into the internet to simp

After so many attempts from Telkom to log us into the billing account on the internet(to view our account) it is still<br> NOT working. They are aware of the problem.They say a technician will call me regarding the problem but to no avail!!! It's FOUR months that I am unable to log into the billing to view. <br> Telkom gives me a password each time and IT DOES NOT WORK!!! To date they are doing absolutely nothing about it.I guess they will just phone again and give me another password and it wont work and so it go on and on and on!!!!