1 reviews | Active since Aug 2017
Still trying to get issue resolved
On the 10th of August I logged a line issue with Telkom (874CWK100817). After 5 days I get a message that the issue has been resolved, even though it was not resolved at all. I relog a ticket (622CWK150817), and get a call from the technitian arranging to visit my house today (18/08/2017). I take off from work to make sure that i am here to assist where necesary.
At 16h00 I phone and they tell me that i was removed from the schedule. ***! I still have the issue 8 days later and even took time off from work. I dont know what else to do to get someone here.
Hello themadhatter
Thank you for taking my call.
The missed appointment has been escalated to the technicians manager for their attention.
As discussed we will await your speed test results to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello themadhatter
Thank you for taking my call.
The missed appointment has been escalated to the technicians manager for their attention.
As discussed we will await your speed test results to assist further.
Regards
Noleen
Telkom Social Media Team.
Best regards,