Still trying to cancel my contract since Nov 2015

I am really getting tired of Telkom with their useless service and *********** staff. I have been trying to cancel my contract since November 2015 and till to date my contract is still active. this is my fifth complaint and no one has bothered to contact me and all they do is lie on their feedback response that all has been attended to. It is really frustrating to sing the same song over and over again. My contract expired and I terminated it through a notice by way of completing your cancellation forms. I ha really fed up and I tell it to anyone who is willing to listen. Last month you deducted R315 and this month you deduct R539. I have commenced with legal action after receiving the go ahead from ICASA. I AM REALLLLLLY ANGRY. Worst service ever. I hate Telkom and will never recommend it to any one. I know you will respond to say you have escalated the matter but never call me as the complainant. What is so difficult. there is a reason we sign contracts with terms and condition that your legal team scrutinized but you still fail to commit. You better get you game straight because I am coming for you and the money you have been deducting without my permission.