AE
Andre E

1 reviews | Active since Mar 2009

25 Oct 2016, 11:56

Still the same old Telkom

<p>Ref:- 169BRK211016. This is my last resort every time as it seems the only way to get things fixed. </p> <p>Again my ADSL is running at 1700 where it should be closer to 2300. I will be happy with the 2048 I am paying for. Every time this happens, the technician has a 100 different reasons why it cant go faster. Then closes the call even though I expressly said they cannot until the speed is resolved. This time even saying I have too many devices on my network (which has NOTHING to do with the actual line speed). Then he tells me to wait for Fibre which at best is another 3 years away. Then he says he is on technical side and cant help me. Yeah, I made that face too. Then shrugs his shoulders and drives off. </p> <p>Please get someone knowledgeable and willing to work to look at this problem. This happens at least twice a year and seems the only reason to get it fixed is publicly via Hellopeter. I have security systems that functions erratically if the line speed is unstable. My son also relies heavily on the connection for his studies. </p> <p>Please fix my ADSL (dont send the last mamparra again) or install fibre in the area. The last one actually closed the call without fixing it. Must be because he is "technical"...</p>

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Replies (1)
Telkom
Telkom's reply25 Oct 2016, 13:30
Official

Hi Andre,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Support team.
Your reference number is AI***.
We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Hi Andre,

Best regards,