AG
Antony G
1 reviews | Active since Dec 2014
09 Mar 2016, 19:20
Still The Same
I have had no telephony services to my flat since Friday, 5th March and therefore no internet whatsoever. When I went to log the fault at the nearest TelkomDirect, I'm told \their system is down and the cannot log a fault\" and that I should \"try log the fault through their new Telkom app\". The app does not allow me to log anything or track the current status of any repairs on my line. The Direct store just tells me \"they are aware of a problem in my area\" but don't know when it will be fixed.<br> <br> All the flashy new logos and apps but STILL no adequate service from Telkom. Helpdesks are non-existent and getting help is only achieved by complaining on sites such as this. Remind me again what I'm paying you for? Telkom needs to removed from the ADSL service entirely, I am now unable to operate any business operations without an internet connection."
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Telkom's replyOfficial
09 Mar 2016, 19:51Hello antonygeorge590,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. Your service is currently linked to cable theft, 2400 pair under-ground cable has in fact been ******. We have reported and generated a fault reference to link your service to the pending bulk fault for the area. The generated fault reference number will be relayed via SMS to the contact provided. No ETA at this point.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. Your service is currently linked to cable theft, 2400 pair under-ground cable has in fact been ******. We have reported and generated a fault reference to link your service to the pending bulk fault for the area. The generated fault reference number will be relayed via SMS to the contact provided. No ETA at this point.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply09 Mar 2016, 19:51
Official
Hello antonygeorge590,
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. Your service is currently linked to cable theft, 2400 pair under-ground cable has in fact been ******. We have reported and generated a fault reference to link your service to the pending bulk fault for the area. The generated fault reference number will be relayed via SMS to the contact provided. No ETA at this point.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us and brining this to our attention.
This response serves as confirmation that your query has been received. Your service is currently linked to cable theft, 2400 pair under-ground cable has in fact been ******. We have reported and generated a fault reference to link your service to the pending bulk fault for the area. The generated fault reference number will be relayed via SMS to the contact provided. No ETA at this point.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,