Still taking unauthorised funds
<p>On the 2nd September, I logged a Telkom complaint as they were still taking money off me for an account that was closed in May. I cancelled the stop order and had to pay my bank to get the money reversed.</p> <p> </p> <p>Today they took DOUBLE the amount off my account!!! I have had to pay MORE money to get the next debit order reversed. If this continues, I will take this matter to ICASA.</p> <p> </p> <p>I want my bank charges refunded and someone who can actually do their job to sort this out NOW. I have never in my life dealt with such a pathetic, useless company!</p>
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Please be assured that this matter has been escalated to the relevant department and feedback will follow.
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We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Yazied
Telkom Social Media Team
I was informed on your FB page that Telkom RENEWED my contract on 1 June 2016 without any authorisation! And they had the absolute cheek to tell me that I have to pay early cancellation fees if I want it cancelled now!! WHO renewed it???????
I was informed on your FB page that Telkom RENEWED my contract on 1 June 2016 without any authorisation! And they had the absolute cheek to tell me that I have to pay early cancellation fees if I want it cancelled now!! WHO renewed it???????