1 reviews | Active since Nov 2014
STILL TAKING MONEY AFTER THE CONTRACT HAS BEEN CANCELLED
<p>On the 27 October 2016 (23rd month of my Telkom contract), I send through a request for the cancellation of my contract. The lady said that they will debit all pro rata money owed to them in Novemeber/ December. It is now January and I am still being billed. So I followed their route of cancelling my contract to the t, yet they are still debiting me? What gives them the right to take my money after the contract has been cancelled? This is the worst network ever!</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Good day Melesha,
Your query has bee logged and sent to our Retentions team with case number : ***6, feedback will be provided.
We apologise for any inconvenience caused.
Regards,
Busi
Good day Melesha,
Your query has bee logged and sent to our Retentions team with case number : ***6, feedback will be provided.
We apologise for any inconvenience caused.
Regards,
Busi
It has been three weeks since I logged this. Your call centre is not calling, my case is still in the queue. Tehy cannot provide me with a complaints department and no one seems to be helping me. So how long should I wait? Ten years?????????
It has been three weeks since I logged this. Your call centre is not calling, my case is still in the queue. Tehy cannot provide me with a complaints department and no one seems to be helping me. So how long should I wait? Ten years?????????