Still struggling to preorder Galaxy S7

Please just call back to let me Preorder the Galaxy S7, I have tried more than 6 times now, or just tell me whether to move to another service provider.<br> <br> I am continuously being asked to go to stores to upgrade, the stores do not have the device yet and I would also like to get the complimentary VR headset with the preorder(who wouldn't?)<br> <br> My reference from my first complaint:<br> Your reference number is: SM205696