Still struggling to cancel a line even after I was told on Hellopeter that this will be attended to

<p>I have been struggling for 4 months now to cancel a telephone line that is based at my company's old premises that we no longer require.</p> <p>My business moved premises and we had a Telkom landline and ADSL line at our old premises. I contacted Telkom to ask them to send through the forms for cancellation.</p> <p>After 2 weeks and hearing nothing back, I contacted them via Facebook and eventually was sent through the relevant forms. I promptly filled these out and sent them back to the address that I was told to with the relevant reference number. I never heard back and assumed that the line was cancelled.</p> <p>The next month's bill came and we were still being charged for the line.</p> <p>I contacted them via Facebook again (the only way I seem to get a response) and they advised they would look into the matter further. I have heard nothing since then.</p> <p>This month's bill arrived and we are still being charged for this line.</p> <p> I was told in a previous communication on this website that the matter would be resolved and was even given a reference number so you can imagine my shock, horror and surprise when i found that we were still being charged for the line in our latest statement. Reference number was: AI ********** </p> <p>New tennants have already moved into this place and I have no clue as to why we are not able to get this line and ADSL cancelled while the new tennants get to use a service that we are paying for, through no fault of their own.</p> <p> </p> <p>Can somebody from Telkom please sort this matter out as soon as possible.</p> <p> </p> <p>Kind regards,</p> <p> </p> <p>Duncan</p>