Still Struggling

<p>Previously was struggling with my line, finally got a router delivered but after much trouble. I got emailed to say I would receive one month credited on my account for the inconvenience yet I am being billed above my usual rate.... When I called they said they could not help me. When is this credit going to reflect below is the email I received</p> <p> </p> <p>Hello Storm</p> <p> </p> <p>We have your case investigated which the technical team confirm on installation that there was no modem provided, even so the line is connect and functioning perfectly which in the case of the modem if the line has not been utilised which you may be using your own router “Private” you are still using the service in full function</p> <p>What we can arrange once we have provided your with the modem to give you a discretional credit for once month on your account. Currently no stocks and our procurement team will only be available on the 3rd Jan as we are currently trying to source a modem for you</p> <p> </p> <p>Regards & Thank You</p> <p>Celiwe</p> <p>Ops Specialist: Social Media</p> <p>Division: Multimedia Channels</p> <p>Contact : 081 180 / 10210</p>