Still *****ing my money

Took out uncapped LTE last year June and cancelled service within 7 days when I realised the network was not great. Now April the following year and they're still running the debit, sitting right now on the phone for close to 30 minutes as my standard monthly Telkom call to get this issue resolved. Got a confirmation email last year that my cancellation was confirmed. Now the 18th person I'm talking to at Telkom will 'escalate'... again... ya right.