LL
Lawrence L

1 reviews | Active since May 2013

12 Feb 2016, 09:23

Still *****ing my money

On the 2nd of December 2015 I submitted cancellation for my Telkom services after receiving a mail with a form. (I cancelled a month earlier and it was never processed). I was phoned back and notified that the service will be cancelled as of 24 December 2015 as it was supposed to be cancelled on 24 November 2015, and that I would not be billed. They have been taking the following debit orders:<br> <br> November: R206.00<br> December: R206.00<br> January: R206.00<br> February: R206.00<br> <br> Today I received an invoice for March totaling R458.50.<br> <br> Telkom has taken R824.00 from my ban account to date without authorization as a cancellation was submitted and wants to take another R458.50.<br> <br> I want my money back and this service cancelled. I will be contacting the bank to stop the debit order.<br> <br> If I don't get my money back in the next week I will be seeking legal action for unauthorized money taken from me, inconvenience caused to me and if I get blacklisted for stopping the Telkom debit order I will also take legal action against Telkom for every cent I can.<br> <br> Sort this mess out now !!!

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Replies (1)
Telkom
Telkom's reply12 Feb 2016, 11:54
Official
Hello Lawrencelouw777,

Thank you for making contact with us again

This response serves as confirmation that your query has been received and we will provide feedback soon.

We really do apologize for the delay.

Your reference number is: SM186618

Regards
Luleka
Telkom Social Media Team