still reviewing

<p>Good day</p> <p> </p> <p>I am in desperate need of your help I am a Telkom customer and I need something urgent and nobody is getting back to me , so I was wondering if you could help me please.</p> <p> </p> <p>I have app**** for a policy at Old Mutual, but they need to do an affordability check to see how much I can afford to pay on a monthly basis, this required me to get them certain documents like payslip, bank statement ..etc.. for the month of March there was no deduction so the beginning of May Telkom took double the amount which was R1200-but the original agreement was for R400, so the double deduction reflected on the statement and Old Mutual advised me that they cannot give me the policy because the amount of R1200 from Telkom is too large, they requested a letter from Telkom that stated that I do not have any areas with you guys a letter that says: this client Chantall Meyer has no arrears. I have requested this letter more than once. I spoke to a guy named: 'Percy Mxolisi Ndlovu on the 14th May the time of the call is 10:00am Sa****ay Morning, he said he would forward my request to his team leader, and I would have this document by the latest on Tuesday- which is today I have not received any feedback yet from him or his Manager. I have gotten so frustrated that I took my complaints to Hellpeter.com I have gone to websites to complain about the bad service. I am so frustrated because everyone is keeping quiet about this it has been days and no one is helping me. I don’t see what is the difficulty of getting a letter like this. Here are my details:</p> <p> </p> <p>Cell number: ***</p> <p>Id number: ***</p> <p> </p> <p>PLEASE! HELP!</p> <p> </p> <p> </p>