CA
Carisa A

1 reviews | Active since May 2010

04 Mar 2015, 12:54

Still receiving bills for a closed account

Good day.<br> After my previous complaint of paying for a service I was not receiving (as there were no ADSL lines in my new complex) I closed all my accounts (an ADSL and Call Line Bundle) with Telkom via the Call Centre. A month later I received a bill for the normal call line, thus the ADSL was correctly cancelled. I phoned the call centre and was informed that this was an error on their side and I should just ignore the bill.<br> A month after that I received a second bill. Again I phone the call centre and informed that this is an error. I then also contact the email support desk, I never received a reply.<br> This month I received a bill for February as well as outstanding fees for the other months. I phoned the call centre, but I was informed that the account has been suspended due to failure to pay and thus could not be assisted and that I need to send a mail to [Email Removed] I sent a mail to the address as well as filled out the online complaints form on Monday. I have received no reply or any indication regarding the progress of this matter.<br> I need these bills to be removed form my name as well proof that the account has been closed completely.

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Replies (1)
Telkom
Telkom's reply04 Mar 2015, 19:44
Official
Hello sakkie90,

We sincerely apologise for the inconvenience.

Kindly note that this matter has been escalated to our billing department and feedback will follow.

Kind regards
Igsaan Damon
Telkom Social Media Team