1 reviews | Active since Oct 2016

18 Oct 2016, 15:03

Still receiving bills for a cancelled account

<p>In the beginning of June I went to Telkom Menlyn to cancel my account and to get a huawei wireless router as the new area I moved to can not get an adsl line. I completed the cancellation forms and handed it in at Telkom Menlyn. I was told that I will still have to pay 2 months' bills and there after it will be completely cancelled. </p> <p>This did not happen.</p> <p>I received a bill for August and September.</p> <p>a month ago I phoned Telkom to enquire why I am still receiving bills. A dispute was lodged but got rejected because my adsl line is still active??????</p> <p>I haven't been using by adsl line since May.</p> <p>I spoke to Telkom again today to sort this out - there is no record of my cancellation forms???? And now I have to complete the form again.</p> <p>This is unacceptable. I am not going to pay anymore money to them for something that is supposed to be cancelled!!!!!!</p> <p> </p>

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Replies (1)
Telkom
Telkom's reply19 Oct 2016, 08:42
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Cancellation Team, please email your ID number and affected number to ***.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

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