1 reviews | Active since Jun 2015
Still Receiving Bills
I have recently moved, failing to get hold of telkom at their fantastic and efficient call center (sarcasm) in order to cancel my ADSL and old line, I had to go directly to a Telkom Direct. <br> From there I was notified that I still had 2 months left on my contract and could not cancel without paying penalty fees. I advised the Teller that I was more than happy with paying the cancellation fees - she then cave me a *** and I was on my way. 2015/04/14<br> <br> A month Later I received yet another bill for my data usage, ADSL and telkom line which by now has no longer been in use. Thereafter after waiting 2 hours on hold I eventually got hold of someone who I hoped could solve this issue. After quite some difficulty the call Rep gave me a dispute *** and advised that they would contact me within 7 working days to resolve.<br> 10 working days later a very efficient lady (Christa) called me and advised that I had now been credited and everything has been sorted.<br> It's now June and I have received yet another bill ?!?<br> Telkom what is going on? I have never had any issues with debt or payments....how do I resolve this
We are really sorry to hear about your experience.
Your query was escalated to our Sales Team for further assistance.
Ref is SM117685.
Regards
Frank Mkwa****
Social Media Team
Best regards,
We are really sorry to hear about your experience.
Your query was escalated to our Sales Team for further assistance.
Ref is SM117685.
Regards
Frank Mkwa****
Social Media Team
Best regards,
