Still Paying For Services Not Rendered

My 4mbps ADSL line was installed in the beginning of September and hasn't worked since it was installed, many complaints on many platforms but no resolution by anyone at Telkom. I'm lucky if my internet download speed is just less than 1 mbps. I decided to move service provider to MWEB however the problem still persists which leads me to believe this isn't a service provider issue however an infrastructure issue. Logged another complaint withTelkom through MWEB, received an sms asking based on my interaction with Telkom Technician to rate their service. No technician visited me, no interaction with any technician happened. What did happen however is that now I have no Telkom service at all! No telephone calls can be made on my land line. Telkom SA Speed Test is downloading at .54mbps and upload speed is at .23mbps as of 11:08am this morning. Judging by results, this is extremely ********* and unfair that Telkom pretend that nothing is wrong with this line and after allegedly attending to the line, I now can't even make outgoing calls. Paying for services I'm not receiving!