Still paying for service cancelled months ago

<p>Account no ***</p> <p> </p> <p>I have been with Telkom Mobile since they launched and never have I been so irritated and disappointed in their service delivery. in March this year I was due to upgrade my 2 contracts , I decided to only upgrade the one and cancel the other one, a simple request. So in my mind i should only have one active service with Telkom. not the case. Instead I am informed by the call centre that I have 4 active services, I am also informed that the cant help me. </p> <p> </p> <p>I also end up paying for 4 services at end of April, now that really p#ss#d me off. still the call centre can’t help me, they advise me to cancel my services that I no longer want. Bare in mind that I’ve already requested cancellation. I then decide to escalate my request, and this is when I got through to a very capable bloke who sorted me out. I was assured that the services has been cancelled an that I should see the adjustment in my May instalment.</p> <p> </p> <p>Guess what............ I AM STILL PAYING FOR 4 SERVICES.</p> <p> </p> <p>I want someone from the cancelations department to call me, to not just explain the mess but formally apologise for the mess. I want someone from the Finance department to assure me that i will get all my money back (Refunded not credit) and that I won’t be overbilled anymore.</p> <p> </p> <p>Awaiting your responds in anticipation.</p>