Still paying for no service

Telkom has contacted me on the 18/01/2016 regarding complaint that I made on the 16/01/2016 no service. This is there *** for telling me they will investigate on my complaint on hellopeter.<br> The only thing they did is make me an empty promise. The fault *** was closed by them at 14:43 on the 18/01/2016 and a new Telkom *** was created by them at 15:04 on the 18/01/2016. Guess what, I'm still sitting without service. For me to get my money back for the no service I paid every month, I need to log a call with another dept. Do they really know how much it is costing me every time on my cell phone bill to phone after them to try and get them to give me service which they don't. If I'm lucky my Telkom line will be restored this year still.