Still paying for LTE 4 months after canceling

I had a Telkom LTE broadband account on a month-by-month contract.

• On 18/10/2017 I contacted the call centre to say I was going to cancel the account. I was told that I needed to give 21 days notice and could do it via the online portal. I did the cancelation on 19/10/2017. • End October I was billed again but I assumed this was during the notice period. • Mid November I received an invoice. • I called the call center and was told that the cancelation had not been processed yet. • End November I was billed. • I contacted the call center via email (many emails). • Mid December I received an invoice. I went into a Telkom branch on 27/12/2017, completed another cancelation which they processed in front of me. • End December I was billed again. • I contacted the call center and was told that the cancelation was done and I would be refunded the money billed. No money was refunded. I did a reversal on the debit order. • Mid January I received another invoice. • I contacted the call center and was told to ignore it. • End Januray I was billed for over 2 months.

I am still being billed for a service that was not on a contract that I have been trying to cancel for 4 months.

I would recommend avoiding any dealings with Telkom Mobile.